This past weekend I had a horrendous shopping experience! I think we've all been there... when the store is in complete shambles, too many people crowding the sales racks so you can't take a peek, no one asks if you want a fitting room started, and of course the rude sales associate... I encountered all of those when shopping at a certain JCrew on Saturday.
I wanted to buy my beloved Silvana cardigan and the Marled Shawl cardigan. When I asked for an online price match, lets just say they said NO. The lady was like, "well you can either buy the price on the tag with the 30% off promotion or order online and get that sales price and pay shipping." I was like, "umm, isn't it your policy to match prices?" And she was like, "no we NEVER do that. online is separate from the store. they mark those prices down to reflect the current promo." (which was a complete lie.) then some more blah blah blah and then she said, "oh no, that marled cardigan sweater isn't even on sale online." and i was like "whaaa? yes it is! trust me, i wouldn't be buying them if they weren't!" after a few head shakes, a few glares, and a few more no's and a couple of eye rolls from her... I politely said, "well, that's okay then. nevermind i wont be taking them. thanks anyway."
Ahhh! I just don't understand how some people can be employed by a store and not even know the policies?! I swear that we AFICIONADAS can probably name every sale price in store! And why do they have to be so mean??? I seriously was so bummed after that, I just wanted to leave the mall!
But anyway, to cut to the chase, I emailed "contactus@jcrew.com" and let them know about my ordeal. They then forwarded my email to the lady that oversees the JCrews in the area and she gave me a friendly call. She could not stop apologizing about my rotten experience and was very happy to make it up to me! She went ahead and located the sweater I wanted and is having it shipped out to me with the sales/promo applied. WONDERFUL!
I had told my online PS earlier what happened and she was quick to offer the same deal to me. I now have both my Silvana and Marled Shawl cardigans coming my way! :)
Now why can't they all be as friendly and courteous??? Is it really so hard?!
